Orders made on our Compassionate Closet website are processed in the order they are received.
Most in-stock items ship within 48 hours of ordering. The Compassionate Closet does not ship on Sunday or US holidays. Delivery times for orders to international destinations depend on destination (see additional information below). Tracking information will be sent via your own email notification. Any applicable duties and taxes will be assessed upon delivery, to be paid by the order recipient.
A 2.9% sales tax will occur on all orders shipped within Colorado.
We also offer 2-Day UPS Express and USPS Express mail options; please reference the shipping choices while in checkout.
Once an order has been shipped and tracking details emailed to you, The Compassionate Closet is no longer responsible for goods shipped. Please check with your local post office if you experience problems during shipping.
Following credit authorization and verification, you will receive your order within 5-7 business days. This is an approximate estimate. This does not include weekends or holidays.
Orders placed for overnight service before 12:00 PM Central Standard Time will ship out the next day and will arrive the following day (excluding holidays and weekends.)
If you are purchasing a Compassionate Closet item as a Christmas gift, orders shipped via ground USPS or UPS must be placed on or before midnight of Dec. 16th, for guaranteed delivery. Orders shipped via UPS Express must be placed on or before noon on Dec. 17th.
When your item has been shipped The Compassionate Closet will send you an email confirming your shipment and provide you with your tracking number.
The Compassionate Closet offers international shipping wherever USPS and UPS delivers.
International shipping rates may vary depending on the country that we are shipping to. Typical transit time is between 7-10 business days, but occasionally items can experience customs delay of several weeks. When a package is in transit tracking is not provided for you package, we can only confirm delivery.
Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from www.compassionatecloset.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and those customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
Refused Shipments – If you decide to refuse any shipments from The Compassionate Closet, as a customer you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to The Compassionate Closet.
All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates.